Cancellation & Refund Policy

1. Overview

At BuildInMinutes (accessible at https://buildinminutes.store), founded by Parth Haridas and Dhruv Dhakne, we aim to provide an honest, transparent, and fair subscription experience. This policy explains how cancellations and refunds are handled for merchant subscriptions on our platform.

2. Subscription Cancellation

You have full control over your subscription at all times:

• You may cancel your active subscription at any time by navigating to Merchant Dashboard > Subscription and clicking "Cancel Subscription".
• There are no cancellation fees, penalty charges, or hidden lock-ins.
• When you cancel, your subscription will not renew at the next billing cycle. Your storefront and merchant dashboard will remain active and fully functional until the end of your currently paid 30-day period.

3. ₹9 Introductory Offer Policy

The ₹9 introductory offer provides complete platform access for 30 days at a heavily subsidized promotional rate. Because server resources, multi-tenant database capacity, and subdomain reservations are allocated immediately upon payment, the ₹9 fee is non-refundable once payment is completed.

4. Regular Subscription (₹199/month) Policy

Standard monthly recurring subscriptions are billed every 30 days via Razorpay Autopay:

• Except as provided in Section 5 below, subscription fees are non-refundable for partial billing cycles.
• To avoid future recurring charges, you must submit your cancellation request prior to your next renewal date.

5. Accidental Duplicate Charges & Technical Errors

If you believe you have been charged multiple times due to a network error, gateway timeout, or system glitch:

• Please notify our support team within 7 calendar days of the transaction at support@buildinminutes.store.
• Include your registered email, store name, and the Razorpay Payment ID(s).
• Once verified, any erroneous duplicate charge will be refunded back to your original payment method within 5–7 business days, in accordance with standard bank and Razorpay settlement timelines.

6. Customer Purchases on Merchant Storefronts

BuildInMinutes provides e-commerce builder software and hosting infrastructure. Individual merchants operating on BuildInMinutes are solely responsible for setting their own return, replacement, and refund policies for the physical or digital products they sell. BuildInMinutes does not handle order fulfillments, merchant customer service, or shopper refunds. Shoppers must contact the respective store merchant directly regarding order cancellations or returns.

7. Billing Assistance

If you have questions regarding your billing status or need help cancelling your plan: